Refund Policy:
1. Returns Eligibility
We accept returns for most new, unused, and unopened items within 14 to 30 days of the delivery date. To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition you received it.
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For hygiene and safety reasons, used beauty, skincare, or fragrance products cannot be returned unless they arrived damaged or defective.
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Sale or clearance items are final sale and not eligible for return or refund unless damaged.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at [Insert Email] with the following information:
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Your order number
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The item(s) you wish to return
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The reason for the return
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Photo(s) if the item arrived damaged or defective
Once your request is approved, we will provide return instructions. Please do not send any items back without prior authorization.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within [5–10] business days. Please note:
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Original shipping costs are non-refundable.
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Refund processing time may vary depending on your bank or payment provider.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at [Insert Email] within [Insert number] days of receiving your order.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 to 30 days of delivery with clear photos and a description of the issue. We’ll work quickly to resolve the problem by offering a replacement, refund, or store credit, depending on the situation.
6. Return Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or damaged item).
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We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
7. Contact Us
If you have any questions about our refund and return policy, please don’t hesitate to reach out:
Email: Luxforlessbeauty@gmail.com